The January episode of The Paralegal Voice featured Beverly Michaelis, an enthusiastic supporter of Paralegals and a member of the Oregon State Bar who works with the Professional Liability Fund as a Practice Management Advisor.
The discussion with Beverly touched on many issues, including the number one cause of legal malpractice claims, important points for law office technology and training, issues with going paperless, and tips for avoiding key technology-related ethics errors.
It was great interviewing Beverly with my co-host, Lynne DeVenny, and the time just flew by so there were questions we were unable to tackle. Thankfully, Beverly touched on one of the most important questions in her recent post over at the Oregon Law Practice Management blog.
She very cleverly refers to T-R-E-A-T Clients Well:
T = Timeliness
R = Responsiveness
E = Empathy
A = Assurance
T = Tangibles
This is a great article. You should head on over to Beverly’s blog to get the full story and learn more about T-R-E-A-T Clients Well. Just follow this link.
And you can listen to Beverly’s interview on The Paralegal Voice at Legal Talk Network. Thanks, Beverly!